For all general enquiries, call the Severn Trent contact number on 03457 500 500. Severn Trent customer service agents are standing by to take your call Monday through Friday 8am to 8pm and on Saturday from 8am to 1pm. If you wish to email the company, use the online contact form found on the following webpage: https://www.stwater.co.uk/get-in-touch/contact-us. The company does not offer live chat as a contact option, but Severn Trent contact via social media is an option using the links listed below.
Severn Trent Water Customer Services Number 03457 500 500
| Department | Contact Number |
|---|---|
| Customer Helpline | 03457 500 500 |
| Billing | 0345 750 0500 |
| Supply Issues | 0800 783 4444 |
| Emergencies | 0800 783 4444 |
| Moving Home | 0345 750 0500 |
| Meter Reading | 0345 750 0500 |
| Complaints | 03457 500 500 |
| Official Site | Click Here |
- Facebook – https://www.facebook.com/OfficialSTW
- Instagram – https://www.instagram.com/severntrent
- Twitter – https://twitter.com/stwater
- YouTube – https://www.youtube.com/user/stwaterweb
Billing & Account Enquiries
If you have questions about a charge that appears on your billing statement, call the Severn Trent customer service number on 0345 750 0500. The support staff provides complete account and billing support, including providing assistance with online account access and payment submission. Call the Severn Trent contact number if you wish to submit a payment by phone.
Through the Severn Trent helpline, customers can:
- Submit a payment
- Request an explanation of charges
- Set up a payment plan
- Update their account information
- Close their account
To pay your bill online, visit: https://myaccount.stwater.co.uk/wss/unregistered/user/login.do and log in. Should you experience any problems with accessing your account, Severn Trent contact is recommended.
Supply issues
To report problems with your water supply, call the Severn Trent telephone number on 0800 783 4444. Common problems include slow flow, poor water quality, poor water pressure, or no water supply. To learn more about supply issues and their possible causes, visit the following page from the FAQ section of the Severn Trent website: https://www.stwater.co.uk/search/?tag=stw%3Afaq/water_supply. Supply issues often qualify as emergency situations, and for that reason, Severn Trent customer services is available 24/7 to assist with such problems.
Emergencies
To report an emergency such as a leak, call the Severn Trent phone number on 0800 783 4444. Leaks can also be reported online. To make a report, complete and submit the online form found here: https://www.stwater.co.uk/in-my-area/report-a-problem. Severn Trent support for emergency situations is provided 24-hours a day, 7 days a week. If you’ve found a leak inside your property, you’ll need to contact a plumber. To locate an approved plumber near you, contact Severn Trent and speak with an agent, or use the plumber search tool found here: https://www.stwater.co.uk/in-my-area/find-a-plumber.
New Accounts & Moving Home
When moving home, you will be asked for the following:
- Severn Trent Water account number
- Your current postcode
- New address including the postcode
- Contact email address and telephone
You may also be asked for:
- Meter reading (if applicable)
- Forwarding address of the old occupants (of the property you are moving into)
- Name of the new occupant (of the property you are moving out from)
It is possible to request a service transfer online, unless you are a business customer. If you are a business customer, call the Severn Trent customer services department number on 0345 604 1080. The opening times for support via this contact number are 8:30am to 5:30pm Monday to Friday.
Meter Applications & Readings
If you wish to apply for a free water meter or need to submit a meter reading, call the Severn Trent helpline on 0345 750 0500. If you prefer to submit an application for a meter online, use the form provided at: https://myaccount.stwater.co.uk/wss/unregistered/accountmgmt/applyWaterMeter.do. To enable you to apply for a free water meter, you will need to register an online account first. If you have already registered an account in order to manage your account online, there will be no need for creating a new account. You will be able to request a water meter, be able to manage direct debits, set up payment schedules, view your bill online, and more from the same account.
Severn Trent Complaints Phone Number
To make a complaint about a problem with your account or billing statement, call the Severn Trent contact number on 03457 500 500. Assistance is available from 8am – 8pm Monday to Friday, and 8am – 1pm on Saturdays. To make a complaint about your water supply, call the Severn Trent phone number on 0800 783 4444. This line is open 24 hours a day, seven days a week. Alternately, you can opt for Severn Trent contact via email or social media to let the company know about any issues that you are experiencing.
Address: 2 St John’s St, Coventry CV1 2LZ
Phone number: 03457 500 500
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