For 24-hour automated services, call the Southern Water contact number on 0330 303 1263. You will be able to find answers to the most common issues on this line by choosing from a number of options. As this line is automated it is open around the clock, you will not be able to speak to an advisor by calling this Southern Water phone number. If you have a general enquiry that requires that you speak with a Southern Water support agent, use one of the other telephone numbers listed here.
Southern Water Customer Services 0800 027 0363
Contact Southern Water customer services per the following department:
| Department | Contact Number |
|---|---|
| Customer Helpline | 0330 303 1263 |
| Billing | 0330 303 0277 |
| Complaints | 0330 303 0223 |
| Water Meter Support | 0330 303 0368 |
| Report Leaks | 0800 820 999 |
| Official Site | Click Here |
Many tasks can be completed online once you have an account, such as:
- Paying your bill
- Changing your account details
- Checking your usage history
- Viewing your bill
- Submitting a meter reading
- And more
To sign into your online account, go to: https://youraccount.southernwater.co.uk/#/login. To register for a new online account, go to: https://youraccount.southernwater.co.uk/#/registeraccount.
Billing & Account Enquiries
If you have any enquiries about your account or you want to ask a question about your bill then you should call the Southern Water phone number on 0330 303 0277. Southern Water customer services will be able to answer any queries that you may have. If you think that your bill may be incorrect then they can check this for you and make any changes that are necessary. The customer services agent can also make sure that any future bills will also have the correct information so that you do not end up paying too much or too little. The billing support hours are Monday to Friday, 8am to 7pm and Saturday, 8:30am to 2pm.
Payment Support
To make a payment or request assistance with payments, call the Southern Water telephone number on 0330 303 0277. The Southern Water support team can help you find a method of payment that will suit you. There are a number of different payment options that are available, such as quarterly billing, monthly direct debit and weekly payment by cash. If you are currently paying using one of these methods but want to change to something different then customer services will be able to talk you through the options and will also help you to ensure that you don’t fall behind with your payments while these changes are made. For more information on billing accounts, visit: https://www.southernwater.co.uk/your-bill-account.
Water & Wastewater Enquiries
There may be a number of reasons why you need to contact Southern Water with an enquiry about your water supply and wastewater. This can be done by calling the Southern Water contact number on 0330 303 0368. If you suspect that you may have a sewage leak in your property then you should call this number right away and you will be told what steps you need to take in order to prevent the problem getting worse. Southern Water customer services will be able to send someone out to your home in order to try and resolve the problem as soon as possible. To reach the 24-hour line for reporting leaks, call either 0800 820 999 or 0330 303 0146.
To report a problem via social media contact, use the links below:
Facebook: https://www.facebook.com/SouthernWater
Twitter: https://twitter.com/SouthernWater
Southern Water contact is also an option on LinkedIn, Vimeo, and YouTube.
Moving Home
If you are moving home then you will need to call the Southern Water phone number on 0330 303 0277 to let an agent know the date of your move so you do not become liable for charges at your new property that were incurred before you even moved in. You also want to make sure that you receive your final bill for the property that you are leaving or simply transfer your services to the new home. There are online forms which you can fill in to inform Southern Water of your change of address and when this will happen and these can be accessed here: https://www.southernwater.co.uk/moving-house. If you need help with filling in these forms then you can contact Southern Water customer service, who will be able to provide you with the help that you need.
Water Meter Support
For water meter support, call the Southern Water phone on 0330 303 0368. In some cases it may make financial sense for you to have a water meter installed in your home. This can help you to save money on your bills as you will only be charged for the water that you actually use. If you want to find out whether a water meter will be right for you, then this is something that Southern Water customer services can help you with. An application will need to be made online and you will be asked to provide information about the property and your current bill. To apply for a water meter online, visit: https://www.southernwater.co.uk/apply-for-meter.
Report an Outage/Emergency
In case of a water emergency, Southern Water will need to be contacted as soon as possible. The emergency Southern Water telephone number is 0330 303 0368 and lines are open 24 hours a day, every day of the week. Calls will be charged at your local rate. Even if you believe that other people in your area may have notified the company of the emergency it is still better to be safe and make the report. When you contact the emergency number you will be asked to provide as many details about the situation as you can. The Southern Water support team will let you know if there is any immediate action that can be taken.
Southern Water Complaints
It can take up to 10 working days to receive a response to a written complaint. To submit feedback or a complaint via email, use the form found here: https://www.southernwater.co.uk/feedback. Alternately, use the dedicated online complaint form found here: https://www.southernwater.co.uk/i-have-a-complaint.
If you experience any problems with the service that you receive, your first step should be to contact customer services by dialing the Southern Water contact number. Complaints lines are open 9am-5pm Monday to Friday. Written complaints can be mailed to the company using the following postal address:
Address: PO Box 41, Worthing, West Sussex, BN13 3NZ
Phone Number: 0330 303 1263
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