Extra Energy Contact 0800 953 4774

For general enquiries, call the Extra Energy contact number on 0800 953 4774. The Extra Energy customer service team can assist with any matter related to accounts, billing, service, emergencies, moving home, tariffs, and more. Lines are open Monday – Friday 8am to 8pm and Saturday 9am to 5pm. The registered address for Extra Energy is as follows: 54 Hagley Road, Edgbaston, Birmingham, B16 8PE. Those who wish to contact the company on social media can do so on Twitter (https://twitter.com/energy_extra) by sending a direct message or tweeting to: @energy_extra.

Extra Energy Contact Number 0800 953 4774

Department	Contact Number
Customer Helpline	0800 953 4774
Billing	0800 953 4774
Rate Quotes	0800 953 4774
Emergencies	0800 368 2970
Moving Home	0800 953 4774
Complaints	0800 953 4774
Tariff Renewal	0800 953 4774
Other Departments	Click Here

Contact Extra Energy support for help with:

• New accounts
• Switching providers
• Prepayment accounts
• Online accounts
• Moving home
• Meter installation
• Billing statements
• Bill payment
• Tariff quotes
• Tariff renewal
• And more

Rate Quotes

To request an energy quote for your home, call the Extra Energy phone number on 0800 953 4774. Quotes may also be requested online by submitting the form found here: http://www.extraenergy.com/home/get-a-quote. If you are a business customer in need of a quote, call the Extra Energy telephone number on 0845 140 0251. Alternately, business customers can request a rate quote online by submitting the quote request form found here: https://www.extraenergy.com/business/get-a-quote. If you’re an existing customer and have a query relating to your contract renewal, please contact the Extra Energy Business Energy Renewals Team on 08453 503 761.

Accounts & Billing

If you have questions about your account or a bill that you have received, call the Extra Energy customer services number on 0800 953 4774. If you wish to view your account information or billing statements online, log into your account at: https://www.extraenergy.com/myextraenergy. Should you need help with creating an account or logging in, Extra Energy contact is recommended. The Extra Energy phone number can also be used to call and enquire about the Warm Home Discount (WHD). To inform the company of bereavement, call 0800 096 0701 or email the Extra Energy support team at: bereavement@extraenergy.com.

To make a payment, call the Extra Energy number on 0800 953 4774. Many customers have questions about the barcode section of their bill. Contact Extra Energy for an explanation of how to submit a payment using the barcode. If you need to top up your meter, the Extra Energy support team can provide you with the address to your nearest shop which displays the Payzone or Paypoint sign, or to your local post office. If you’ve lost your top up device and need to request a replacement, dial the Extra Energy phone number on 0800 953 4777 and speak with an agent.

Problems & Emergencies

For assistance with service problems or to report an emergency, ring the Extra Energy contact number on 0800 368 2970. If you are a prepayment customers, call 0333 300 0270 instead. To report a power cut, you can dial 105 from a landline or mobile. The telephone number may also be used to call and find out more information about a power cut in your area. If you smell gas, move to a place of safety and phone the National Grid Emergency Line on 0800 111 999. Lastly, if your meter is faulty and you are experiencing a loss of supply, please contact Extra Energy immediately on 0800 953 4774.

Moving Home

If you are moving home, call the Extra Energy helpline on 0800 953 4774 at least two working days before you move. You will need to provide Extra Energy customer service with your new address and final meter readings so that they will be able to provide you with a final bill. If you have an outstanding debt on the date you move, Extra Energy may arrange for the outstanding amount to be transferred to your new address or new supplier if you have decided to switch. Extra Energy does not provide an online form for moving home requests at this time.

Extra Energy Complaints

Extra Energy complaints can be reported by phoning 0800 953 4774. The working hours for the complaints team are Monday -Friday: 8am – 8pm and Saturday: 9am – 5pm. To submit a complaint via email, use the following email address: customercare@extraenergy.com. By post, customers can submit their complaints to the following address: Extra Energy Supply Ltd, PO Box 10243, Ashby de la Zouch, LE65 9ED. To view the latest complaints report in PDF format, go to: http://www.extraenergy.com/sites/default/files/PDF/Customer%20complaints%20performance.pdf. If your complaint is not resolved to your satisfaction, feel free to contact the Ombudsman Services using the contact details below.

Their contact details are:

Phone: 0330 440 1624 (textphone 0330 440 1600)

Web: www.ombudsman-services.org

Post: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF

Tariff Renewal

Between 49 and 42 days before your fixed tariff ends, Extra Energy customer service will contact you to provide information on their cheapest tariff options. If you wish to make no changes to your account, simply do nothing. If you do wish to make changes, call the Extra Energy contact number on 0800 953 4774 and speak with an advisor. Extra Energy contact is also recommended if your account is in credit or debit at the end of my fixed tariff, or if you have questions about submitting a meter reading. For additional information, visit: http://www.extraenergy.com/home/faq/help-and-advice.

Address: 54 Hagley Rd, Birmingham B16 8PE

Phone number: 0800 953 4774

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Severn Trent Water Contact 03457 500 500

For all general enquiries, call the Severn Trent contact number on 03457 500 500. Severn Trent customer service agents are standing by to take your call Monday through Friday 8am to 8pm and on Saturday from 8am to 1pm. If you wish to email the company, use the online contact form found on the following webpage: https://www.stwater.co.uk/get-in-touch/contact-us. The company does not offer live chat as a contact option, but Severn Trent contact via social media is an option using the links listed below.

Severn Trent Water Customer Services Number 03457 500 500

Department	Contact Number
Customer Helpline	03457 500 500
Billing	0345 750 0500
Supply Issues	0800 783 4444
Emergencies	0800 783 4444
Moving Home	0345 750 0500
Meter Reading	0345 750 0500
Complaints	03457 500 500
Official Site	Click Here

• Facebook – https://www.facebook.com/OfficialSTW
• Instagram – https://www.instagram.com/severntrent
• Twitter – https://twitter.com/stwater
• YouTube – https://www.youtube.com/user/stwaterweb

Billing & Account Enquiries

If you have questions about a charge that appears on your billing statement, call the Severn Trent customer service number on 0345 750 0500. The support staff provides complete account and billing support, including providing assistance with online account access and payment submission. Call the Severn Trent contact number if you wish to submit a payment by phone.

Through the Severn Trent helpline, customers can:

• Submit a payment
• Request an explanation of charges
• Set up a payment plan
• Update their account information
• Close their account

To pay your bill online, visit: https://myaccount.stwater.co.uk/wss/unregistered/user/login.do and log in. Should you experience any problems with accessing your account, Severn Trent contact is recommended.

Supply issues

To report problems with your water supply, call the Severn Trent telephone number on 0800 783 4444. Common problems include slow flow, poor water quality, poor water pressure, or no water supply. To learn more about supply issues and their possible causes, visit the following page from the FAQ section of the Severn Trent website: https://www.stwater.co.uk/search/?tag=stw%3Afaq/water_supply. Supply issues often qualify as emergency situations, and for that reason, Severn Trent customer services is available 24/7 to assist with such problems.

Emergencies

To report an emergency such as a leak, call the Severn Trent phone number on 0800 783 4444. Leaks can also be reported online. To make a report, complete and submit the online form found here: https://www.stwater.co.uk/in-my-area/report-a-problem. Severn Trent support for emergency situations is provided 24-hours a day, 7 days a week. If you’ve found a leak inside your property, you’ll need to contact a plumber. To locate an approved plumber near you, contact Severn Trent and speak with an agent, or use the plumber search tool found here: https://www.stwater.co.uk/in-my-area/find-a-plumber.

New Accounts & Moving Home

To establish new service, transfer your existing service, or cancel your service, call the Severn Trent telephone number on 0345 750 0500.

When moving home, you will be asked for the following:

• Severn Trent Water account number
• Your current postcode
• New address including the postcode
• Contact email address and telephone

You may also be asked for:

• Meter reading (if applicable)
• Forwarding address of the old occupants (of the property you are moving into)
• Name of the new occupant (of the property you are moving out from)

It is possible to request a service transfer online, unless you are a business customer. If you are a business customer, call the Severn Trent customer services department number on 0345 604 1080. The opening times for support via this contact number are 8:30am to 5:30pm Monday to Friday.

Meter Applications & Readings

If you wish to apply for a free water meter or need to submit a meter reading, call the Severn Trent helpline on 0345 750 0500. If you prefer to submit an application for a meter online, use the form provided at: https://myaccount.stwater.co.uk/wss/unregistered/accountmgmt/applyWaterMeter.do. To enable you to apply for a free water meter, you will need to register an online account first. If you have already registered an account in order to manage your account online, there will be no need for creating a new account. You will be able to request a water meter, be able to manage direct debits, set up payment schedules, view your bill online, and more from the same account.

To submit a meter reading or to update a previous reading, contact Severn Trent on phone number 0345 750 0500. Meter reading can be submitted online from within your account. Should you have any questions about how to read your meter correctly, contact Severn Trent support. An advisor can provide instructions for how to read your meter. Any incorrect charges on your billing statement or incorrect meter reading numbers should be reported to Severn Trent customer services as soon as possible. For more information on meter reading, visit: https://www.stwater.co.uk/search/?tag=stw%3Afaq/meter_readings.

Severn Trent Complaints Phone Number

To make a complaint about a problem with your account or billing statement, call the Severn Trent contact number on 03457 500 500. Assistance is available from 8am – 8pm Monday to Friday, and 8am – 1pm on Saturdays. To make a complaint about your water supply, call the Severn Trent phone number on 0800 783 4444. This line is open 24 hours a day, seven days a week. Alternately, you can opt for Severn Trent contact via email or social media to let the company know about any issues that you are experiencing.

Address: 2 St John’s St, Coventry CV1 2LZ

Phone number: 03457 500 500

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South West Water Contact 0344 346 2020

Call the South West Water contact number on 0344 346 2020 if you have questions about the services provided. The South West Water customer service team is on hand from 9am to 5pm, Monday through Friday. If you wish to submit an email to the company, use the online form provided at: http://southwestwater.custhelp.com/app/general_enquiry. There is also the option to contact them via post at the following address: South West Water, PO Box 4762, Worthing, BN11 9NT. South West Water customer services endeavours to issue a response to all written enquiries within 10 working days.

South West Water Customer Services 0344 346 2020

Department	Contact Number
Customer Helpline	0344 346 2020
Billing	0344 346 1010
Moving Home	0344 346 1010
Self-Serve Services	0800 230 0750
Debt Helpline	0800 083 0283
Report Leaks	0800 230 0561
Complaints	0344 346 1010
Official Site	Click Here

For those who prefer South West Water contact via social media, the following links may prove helpful:

Twitter – https://twitter.com/southwestwater

Facebook – https://www.facebook.com/SoutWestWater

Google+ – https://plus.google.com/+SouthwestwaterCoUk89

LinkedIn – https://www.linkedin.com/company/south-west-water

YouTube – https://www.youtube.com/user/SouthWestWater

To request a call back from one of the South West Water support agents, complete the contact form found here: https://www.southwestwater.co.uk/index.cfm?articleid=11440.

Billing and Accounts

Ring the South West Water telephone number on 0344 346 1010 to discuss any matter related to your account, billing statement, or payments. The South West Water helpline for billing and accounts is open 8am to 6pm Monday to Friday and 9am to 1pm Saturday (closed on Sundays and Bank Holidays). If you have recently established new service and need to register an account, you can do so at: https://myaccount.southwestwater.co.uk/Register.aspx. To log into your existing account, visit: https://myaccount.southwestwater.co.uk/login.aspx. To ask questions about specific charges appearing on your monthly bill, contact South West Water. Furthermore, you will find a general explanation of charges here: https://www.southwestwater.co.uk/index.cfm?articleid=7214.

Moving Home

Call the South West Water phone number on 0344 346 1010 to inform an agent that you will be moving home. For Minicom access, dial the South West Water number on 0800 169 9965. Hard-of-hearing customers are asked to dial 18001 before the South West Water helpline numbers. To submit a service transfer request online, go to: https://myaccount.southwestwater.co.uk/moveonline.aspx. To complete this form you will need to provide your address details and may be asked to provide meter readings as well. You can also provide your preference for how you plan to pay your bills at the new address, avoiding the need to establish a new payment plan (when applicable).

Self-Serve Services

There are several South West Water contact options for those who wish to complete self-serve tasks without needing to speak with a customer service agent. To submit a debit card payment for services rendered, call the South West Water phone number on 0800 230 0750. To use the automated system to make a request for meter installation, call 0800 083 4301. Customers can also make a request for meter estimate re-billing by dialing the South West Water number on 0800 083 4247. If you are unable to use the automated system with success, speaking with a South West Water support team member is advised.

To request a water meter online, use the online form found here: https://www.southwestwater.co.uk/meteroption. You will need to provide your customer number and a valid contact number. A form is also provided for submitting meter reading online. This form can be accessed at: https://www.southwestwater.co.uk/index.cfm?articleid=1296. In order to successfully complete the form, you will need to complete all input fields, including your 10 digit customer reference number. To enter your meter reading, only the black numbers are required. Do not include the red numbers. Should you have questions about completing online forms, South West Water contact is recommended.

Debt Helpline

If you are experiencing financial difficulties and would like to talk to a South West Water customer service agent about your options, call 0800 083 0283. The debt helpline is open from 8am to 8pm Monday to Thursday, 8am to 6pm on Fridays, 9am to 1pm on Saturdays. To request to have an advisor phone you, complete and submit the online form found at: https://www.southwestwater.co.uk/callback. You will need to include your name, contact details, and some general information about the type of assistance that you need.

Leak Reporting Line

To report a leak, phone South West Water customer services on 0800 230 0561. Leak reports are accepted 24-hours a day, 7 days a week. If a worker comes to make repairs in or around your home and wish with to double-check their identity, call the bogus caller helpline on 0344 346 2020. To read detailed information about leaks and how to handle them, visit: https://www.southwestwater.co.uk/index.cfm?articleid=11264. Help topics include:

• Leak in your property
• Leak within the property boundary
• Leak outside the property boundary
• Water Service Pipe Responsibilities
• Leak repair feedback form
• Consumption call back request
• Leak allowance application forms

South West Water Complaints Phone Number

To submit a complaints, call the South West Water contact number on 0344 346 1010 (Minicom 0800 169 9965). This phone number should be used to submit any complaint regarding account issues. For matters related to water and sewerage issues, call 0344 346 2020 (Minicom 0800 169 9965). To view a breakdown of the complaints procedures online, use the following link: http://www.southwestwater.co.uk/media/pdf/s/a/CAC_v8_0316.pdf. This document contains contact details for the Consumer Council for Water South West Region, the independent customer watchdog for several companies, including South West Water. You can escalate your complaint to the CCW if you are not satisfied with how your complaint was handled by South West Water.

Address: Water Treatment Works, Ernesettle Ln, Plymouth PL5 2EY

Phone number: 0344 346 2020

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Anglian Water Contact 0345 791 9155

For all general enquiries, dial the Anglian Water contact number on 0345 791 9155. The Anglian Water customer services department is available from 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturday. If English is not your first language, feel free to request the language line service. Anglian Water does offer a 24-hour text telephone service for customers with speech or profound hearing difficulties. If you have a Minicom unit and wish to contact the Anglian Water support team, call 0800 917 5901 (24 hours a day, 7 days a week). To reach the bogus caller helpline to double-check any Anglian Water employee’s identity, call 0800 145 145.

Anglian Water Customer Services Contact Number 0345 791 9155

Department	Contact Number
Customer Helpline	03457 145 145
Billing	0345 791 9155
Meter Installation	0345 850 5852
Builder & Development Support	0345 606 6087
Emergencies	03457 145 145
Moving Home	03457 919 155
Hartlepool Residents	01429 858050
Official Site	Click Here

If you prefer to contact Anglian Water via email, feel free to use the provided online form (https://www.anglianwater.co.uk/help-and-contact-us/contact-us/enquiry) or email them at anglianwatercustomerservices@anglianwater.co.uk

By post, you can reach them at:

Anglian Water

PO Box 4994

Lancing

BN11 9AL

Anglian Water via social media is yet another contact option. Use any of the following links to reach out the Anglian Water customer services:

• Twitter – https://twitter.com/anglianwater
• Facebook – https://www.facebook.com/AnglianWater
• YouTube – https://www.youtube.com/user/LoveEveryDrop
• LinkedIn – https://www.linkedin.com/company-beta/45977?pathWildcard=45977
• Instagram – https://www.instagram.com/anglianwater
• Google+ – https://plus.google.com/+anglianwater

Billing Enquiries

If you have a billing enquiry and wish to speak with a support agent, call the Welsh Water phone number on 03457 91 91 55. To log into e-billing, visit: https://www.anglianwaterebilling.co.uk. If you wish to make a payment by phone, call the automated service line on 03450 268 926. Payments can be made by calling this Welsh Water telephone number 24-hours a day. If you are struggling to pay your bill, it is best to contact Welsh Water as soon as possible in order to avoid disconnected. To discuss payment arrangements, dial the Welsh Water customer service number on 0800 169 3630 between the hours of 8am and 8pm Monday to Friday, or from 9am to 1pm on Saturday.

The Anglian Water customer service team can assist you with:

• Setting up direct debit
• Setting up a payment plan
• Paying your bill with a credit or debit card
• eBilling requests
• Problems with paying your bill
• Tariffs and charges
• High consumption

For information in ways to pay your bill, call the Anglian Water helpline or visit: http://www.anglianwater.co.uk/household/your-account/bills-and-payments.

Water Supply and Sewerage Service Emergencies

To report problems with your water supply or sewer service, ring the Anglian Water telephone number on 03457 145 145. Any emergency can be reported 24 hours a day, 7 days a week. Information regarding burst pipes can be found online at: http://www.anglianwater.co.uk/household/water-supply/burst-pipes. If you have noticed a leak, contact Anglian Water as soon as possible. The Anglian Water customer service number for leak reports is 0800 771 881. Leaks can be reported at any time. To request a leakage allowance after a leak has been repaired, contact Anglian Water or complete and submit the online form found at: https://www.anglianwater.co.uk/household/water-supply/leakage/leakage-allowance-claim.aspx.

Meter Installation Helpline

To request meter installation, dial the Anglian Water number on 0345 850 5852 from 8am to 8pm Monday to Friday, or 9am to 1pm on Saturday. It is possible to apply for a meter online using the form provided at: https://www.anglianwater.co.uk/household/water-meters/choosing. Customers should only complete this form if they pay Anglian Water directly for their water services. If you pay another company for water services, such as Essex and Suffolk Water, contact them directly to request a meter to be fitted. As the Anglian Water support team may contact you via email regarding meter installation, consider adding these two email addresses to your safe senders list: noreply@anglianwater.co.uk and anglianwatercustomerservices@anglianwater.co.uk.

Builder & Developer Contact

If you’re planning a new development or extending your home and have a query about a new water or drainage application, ring the Anglian Water contact number on 0345 60 66 087. The support hours for this number are 9:00am to 4:30pm Monday to Thursday, and 9:00am to 4:00pm on Friday. For information regarding business service, visit http://www.anglianwater.co.uk/business or call the Anglian Water support line for businesses in 03450 704158. Business customers may use the following email address to contact Anglian Water: contactus@anglianwaterbusiness.co.uk.

The mailing address for business services is as follows:

Anglian Water Business

PO Box 259

Rotherham

S98 1QU

Hartlepool Water Contact

For water supply service queries and emergencies, call 01429 858050. Note that the 01429 858050 contact number is for customers in the Hartlepool Water area only. All other enquiries should be directed to the Anglian Water customer service team using the telephone numbers listed here. The Hartlepool Water phone number is available to callers 24 hours a day, 7 days a week.

Moving Home

If you are moving home, contact Anglian Water on phone number 03457 919 155 as soon as possible. The Anglian Water support staff can provide you details about how to schedule a transfer and can also let you know if you are moving to an area where a transfer will not be possible. If you simply wish to cancel your service, call the Anglian Water contact number shown here. Customers should note that the company requires at least five working days’ notice by telephone or 10 working days’ notice by letter to produce a final bill. To submit a change of address online, use the form found here: https://www.anglianwater.co.uk/household/your-account/changing-address/update/index.aspx.

Anglian Water Complaints

To let the Anglian Water customer service team know that you have a complaints, call 03457 91 91 55. Alternately, you can contact Anglian Water online using the contact form provided here: https://www.anglianwater.co.uk/help-and-contact-us/contact-us/enquiry. If you are calling from abroad, dial +44 (0) 1239 804900 to speak with an advisor. To submit a complaint via post, use the following address:

Anglian Water

Customer Services

PO Box 10642

Harlow

CM20 9HA

To view the Anglian Water Codes of Practice in PDF format, visit: http://www.anglianwater.co.uk/household/promise.

Address: Bedford MK45 2BQ

Phone number: 0345 791 9155

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Affinity Water Contact 0345 357 2424

For general enquiries regarding services or accounts, call the Affinity Water contact number on either 0345 357 2401 or 0345 357 2402 (non-metered accounts). To send an email to Affinity Water customer services, use the contact form provided here: https://www.affinitywater.co.uk/email-us.aspx. The general customer service hours are Monday through Friday, 8am to 5pm. Business customers with a general enquiry can either call the Affinity Water telephone number on 0345 357 2424 or send an email to: enquiries@affinityforbusiness.co.uk. If you know the Affinity Water support team member that you want to speak to, call 01707 268 111.

Affinity Water Customer Services Contact Number 0345 357 2401

Department	Contact Number
Customer Helpline	0345 357 2424
Billing	0345 357 2401
Water Supply Enquiries	0345 357 2407
Non-Metered Accounts	0345 357 2402
Report Leaks	0800 376 5325
Official Site	Click Here

Bill and Account Enquiries

If you have a metered account and have questions regarding your account, payment, or a have a billing question, call the Affinity Water helpline on 0345 357 2401. Call 0345 357 2402 instead if you have a non-metered account. The Affinity Water support team can explain charges on your bill, help with high consumption, and work with you if you need to make payment arrangements on a past due balance.

Affinity Water contact is recommended if you need to:

• Register as Customer
• Register as a Landlord or Letting Agent
• Manage Multiple Properties
• Tell them that you are moving
• Set up a Direct Debit
• Sign up to E-billing
• Change your contact details
• View & download bills
• Submit a Meter Read

To complete account management tasks online, sign into your Affinity Water account here: https://myonlineaccount.affinitywater.co.uk.

Water Supply Enquiries

Dial the Affinity Water telephone number on 0345 357 2407 to report a loss of water supply, water pressure problems, water quality problems, or water disruption. The Affinity Water support hours for water supply enquiries are Monday through Friday from 7am – 8pm & Saturday – Sunday from 8am – 4pm (an emergency service operates outside of these hours). If you need to report a leak, contact Affinity Water on 0800 376 5325. The contact number is open to customers 24-hours a day, 7 days a week. For all other emergencies, call the 24/7 emergency line on 0345 357 2407. For more information on leak reporting, visit: https://www.affinitywater.co.uk/report-a-leak.aspx.

Note that sewerage and drainage enquiries and emergencies may need to be phoned into other water companies that provide the water supply. For your convenience, those contact numbers are listed below:

• Anglian Water – 03457 145 145
• Southern Water – 0330 303 0368
• Thames Water – 0800 316 9800

If you wish to write to Affinity Water customer services to provide feedback about a problem in your area, the following address may be used: Affinity Water, Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. To reach the Affinity Water leakspotters line, call 0800 376 5325 (24 hours).

Moving Home

If you are moving home and have a metered account, call the Affinity Water contact number on 0345 357 2401 to make the proper arrangements. If you have a non-metered account, dial the Affinity Water customer service number on 0345 357 2402 instead. If you wish to submit a service transfer request online, use the form found here: https://www.affinitywater.co.uk/moving-home.aspx. The form covers moving in, moving within and moving out of the service area. When contacting Affinity Water with a move home request, be prepared to provide the following information:

• A meter read for your property (if your property has a meter)
• The number of occupants at your new property
• Details of any new or previous occupants

If you are a landlord or letting agent, you can tell us about all your tenants’ moves by following this link: https://www.affinitywater.co.uk/landlords.aspx.

Submit Meter Readings

To submit a water meter reading, call the Affinity Water telephone number on 0345 357 2401. If you wish to submit a reading via SMS, start your message with the word READ followed by your customer number and meter reading to 07781 474 715. Readings can also be submitted by voicemail when you call the Affinity Water customer service number on 0345 357 2401. To do this, select option 3 to leave a voicemail, and be sure to include your customer number. There is also the option to submit a meter reading online. Simply complete and submit the form located here: https://www.affinitywater.co.uk/submit-your-meter-reading.aspx. Should you have questions about how to read your meter, contact Affinity Water.

Affinity Water Complaints Phone Number

The first step to submitting Affinity Water complaints is to contact the Affinity Water support team on 0345 357 2401. If you are unable to solve the issue by speaking with the support team, you will need to contact the Consumer Council for Water. To do this, call 0300 034 2222, Monday – Friday, 8:30am to 5pm. Alternately, you can send an email to: enquiries@ccwater.org.uk. To submit a complaint via post, the following address may be used:

Consumer Council for Water

First Floor

Victoria Square House

Victoria Square

Birmingham

B2 4AJ

To view the complaints procedures in PDF format, view: https://www.affinitywater.co.uk/docs/complaints-procedure.pdf. Complaints regarding wastewater services will need to be directed to either Anglian Water, Thames Water, or Southern Water. The contact numbers for these utility companies is provided above.

Address: Tamblin Way, Hatfield AL10 9EZ

Phone number: 0345 357 2424

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Thames Water	View Info

Welsh Water Contact 0800 052 0145

For general enquiries, call the Welsh Water contact number on 0800 052 0145 and speak with an advisor. The Welsh Water customer service team is available Monday – Friday from 8am to 8pm, and Saturday from 8:30am to 1:30pm. If you have basic questions and wish to see if they can be answered online, visit: http://www.dwrcymru.com/en/My-Account/About-My-Bill/Frequently-Asked-Questions.aspx. Live chat is also a contact option, with Welsh Water support being offered via two chat options – Water & Service Emergencies and Billing Advisor. To contact Welsh Water via social media, feel free to use the following links:

• Facebook – https://www.facebook.com/DwrCymruWelshWater
• Twitter – https://twitter.com/DwrCymru

To reach the Welsh language line, call 0800 052 6058.

Welsh Water Customer Services 0800 052 0145

Contact Welsh Water customer service per department using the following phone numbers:

Department	Contact Number
Customer Helpline	0800 052 0130
Billing	0800 052 0145
Apply For Water Meter	0800 052 0145
Surface Water Drainage	0800 052 0145
Emergencies	0800 052 0130
Report A Leak	0800 281 432
Complaints	0800 052 0145
Official Site	Click Here

Billing & Account Enquiries

Billing and account questions that need answers can be addressed by calling the Welsh Water phone number on 0800 052 0145. When calling from abroad with regards to these topics, dial the Welsh Water telephone number on +44 29 2090 7703. There is a separate contact number for Welsh Water customer service when calling about water meter bills. That Welsh Water number is as follows: 0800 052 0140. To access information about ways to pay your bill, visit: https://www.dwrcymru.com/en/My-Account/Ways-to-pay-my-bill-online.aspx. It is possible to submit payment by calling the Welsh Water helpline for automated payments. Payments can be submitted by calling 0800 028 5209 (24 hours a day, 7 days a week).

Apply for a Water Meter

Ring the Welsh Water support number on 0800 052 0145 to apply for a water meter by phone. To apply for a water meter online, visit: https://www.dwrcymru.com/en/My-Account/Water-Meter/Apply-for-a-meter.aspx. Contact Welsh Water customer services for all other requests related to water meters, such as:

Submitting a meter reading

• Measured charges
• How to read a meter
• Consumption calculator
• Switching to a water meter
• Applying for a meter logger

Surface Water Drainage Customer Service

Dial the Welsh Water contact number on 0800 052 0145 to discuss any matter related to surface water drainage. Be prepared to provide as much information as possible about the issue, including an address or general area of the problem. To learn about problems or work that is taking place in your local area, call the Welsh Water helpline or go to: http://www.dwrcymru.com/en/In-Your-Area.aspx. There, you will be able to enter your location and search your area for all types of regional and area-specific problems.

Water Services and Emergency Phone Numbers

Emergencies can be reported 24 hours a day, 7 days a week by calling the Welsh Water number on 0800 052 0130. For matters related to sewage services and emergencies, call the Welsh Water support team on 0800 085 3968. In addition to phone support, customers can use the provided online forms to report problems of a non-emergency nature. For example, problems such as poor water pressure can be reported using the form found here: https://www.dwrcymru.com/en/My-Water/Water-pressure.aspx. To access a complete list of available online web forms, go to: https://www.dwrcymru.com/en/Contact-Us.aspx.

Reporting a Leak

To report a leak, contact Welsh Water straight away by calling 0800 281 432. Around the clock service is provided via this Welsh Water number. To report a non-emergency leak online, complete and submit the online form provided here: https://www.dwrcymru.com/en/My-Water/Report-a-Leak/Report-a-leak.aspx. For details on what to do if a pipe bursts, contact Welsh Water or visit: http://www.dwrcymru.com/en/My-Water/Report-a-Leak/Burst-Pipe-Emergency.aspx. Note that live chat is also a valid contact option during times when you need to report any type of service problem.

Welsh Water Complaints Contact Number

If you wish to submit a complaint, dial the Welsh Water complaints number on 0800 052 0145. To read about how Welsh Water customer services handles complaints, you can download the complaints procedures document from the following webpage: http://www.dwrcymru.com/en/Contact-Us/Complaint.aspx. Welsh Water contact details do vary, depending upon the type of complaint. Please review the following email addresses and postal addresses for complaints should you choose not to call the Welsh Water support team.

Billing & Accounts Contacts

Email: water.enquiries@dwrcymru.com

Or write to:

Billing Customer Services

Dŵr Cymru Welsh Water

PO Box 690, Cardiff, CF3 5WL

Sewerage Enquiries

Email: sewerage.services@dwrcymru.com

Or write to:

Sewerage Customer Services

Dŵr Cymru Welsh Water

PO Box 3118, Cardiff, CF30 0BY

Water Services

Email: water.operationsenquiries@dwrcymru.com

Or write to:

Water Customer Services

Dŵr Cymru Welsh Water

PO Box 3118, Cardiff, CF30 0BY

Welsh Water customer service will reply to emails and letters within 10 working days from the date that they receive your complaint. If they do not, you will automatically receive £20 as part of their guaranteed standards of service scheme. For all services, if you prefer to write to the company in Welsh, they will reply in Welsh.

Check a Visiting Officers Identity Card Details – 0800 281 141

If you wish to verify the identity of a visiting officer, contact Welsh Water by phoning 0800 281 141 (24 hours a day, 7 days a week). Any Welsh Water customer service team member will be happy to confirm that the officer that is present at your home or business does indeed work for the company. Do not hesitate to call should there be any question about the identity of an individual who is asking to access your home or business.

Address: Pentwyn Road, Nelson, Treharris, Mid Glamorgan CF46 6LY

Phone Number: 0800 052 0145

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Thames Water	View Info

Thames Water Contact 0800 980 8800

Dial the Thames Water contact number on 0845 9200 888 if you have a general enquiry regarding home or business water service. The Thames Water customer service hours are from 8am to 8pm Monday to Friday, and 8am to 6pm Saturday (closed on Sunday and bank holidays). If calling from outside of the UK, Thames Water phone number +44 1793 486 555 should be used instead. Those who prefer email contact can reach out to Thames Water support email at customer.feedback@thameswater.co.uk. Additionally, social media contact is an option from 8am to 8pm, Monday to Friday, using the links below:

• Facebook – https://www.facebook.com/thameswater
• Twitter – https://twitter.com/thameswater

To contact Thames Water via postal mail, the following address should be used:

Thames Water
PO Box 286
Swindon
SN38 2RA

Thames Water Customer Services 0800 980 8800

Department	Contact Number
Customer Helpline	0800 980 8800
Billing	0800 980 8800
Complaints	0800 009 3988
Minicom	0800 316 6899
Report Leaks	0800 71 4614
Water Supply/Drains & Sewers	0800 316 9800
Official Site	Click Here

 

If your enquiry is related to charges, tariffs, or extra care services, Thames Water customer services will respond to your letter within five working days. For all other matters, customers will receive a response in 10 working days.

Billing & Accounts Contact Numbers

For help with billing and account related matters, call the Thames Water phone number on 0800 980 8800. If you are deaf or hard of hearing, call the Thames Water telephone number on 0800 316 6899, which is open to callers 24 hours a day. Support is available for setting up a direct debit, help with paying your bill online (visit https://my.thameswater.co.uk/cps/rde/xchg/account/hs.xsl/login.htm to log in to pay a bill), assistance with understanding charges on a billing statement, and more. Should you need to make payment arrangements for an overdue bill, or need to update your account details, contact Thames Water.

Phone Number To Report a Leak

Call the Thames Water contact number on 0800 714 614 to report a leak. Leaks can be reported 24-hours a day. Leaks can also be reported online by submitting the form found here: https://www.thameswater.co.uk/help-and-advice/report-a-problem/report-a-problem. Examples of problems that should be reported include leaks, a bust pipe, an issue at any of the Thames Water sites (such an alarm, an accident, or an intruder), and noisy or missing manhole covers. To check the current status of leaks and work online, visit: https://live.thameswater.co.uk.

Water Supply Customer Support

To report any issues with your water supply, dial the Thames Water helpline on 0800 316 9800. The Thames Water customer service team can provide assistance for:

• No water
• Low water pressure
• Poor water quality
• Water hardness
• Finding a plumber

In some instances, you may need to turn your water supply off and on. Instructions for doing this are provided on the Thames Water website at: https://www.thameswater.co.uk/help-and-advice/bursts-and-leaks/leaks-at-your-property/how-to-turn-your-water-off-and-on. Should you have questions regarding what type of repairs the company is responsible for and which repairs you are responsible for, contact the Thames Water support team.

Drain & Sewer Customer Service

To report sewer and wastewater flooding, call the Thames Water phone number on 0800 316 9800. Reports can be submitted 24-hours a day. To report river flooding, contact number 0800 807 060 should be phoned instead. To report groundwater property flooding and flooding from the roads or problems with highway gullies or ditches, you will need to contact your local council. To locate the specific council for your area, visit the following Gov.uk website page: https://www.gov.uk/find-local-council. There, you will be able to enter your postcode and be provided with information on the council for your area.

Moving Home

To transfer your water service to a new home, or to find out if service is available in the area you are relocating to, call the Thames Water contact number on 0800 980 8800. If you are simply a new customer in need of service, contact Thames Water or read more about new service here: https://www.thameswater.co.uk/my-account/moving-home/tell-us-your-moving/new-customers. To report that you are moving home online, you can use the form provided here: https://my.thameswater.co.uk/dynamic/cps/rde/xchg/corp/hs.xsl/16041.htm. Lastly, if you are cancelling your service and account call the Thames Water telephone number as shown here and let them know that you will no longer need their services.

Water Meter Support Number

Dial the Thames Water number on 0800 980 8800 to request a water meter, find out how to read a water meter, or to submit a water meter reading. If you would like to request a water meter online, you can do so using the form found here: https://my.thameswater.co.uk/dynamic/cps/rde/xchg/corp/hs.xsl/15749.htm. There are a variety of options available for submitting a water reading. You can find out more about those by reading the information found here: https://www.thameswater.co.uk/my-account/water-meters/submit-your-meter-reading. Should you feel that your meter reading is unusually high, Thames Water contact is recommended, as there may be a problem that needs to be addressed.

Feedback & Complaints Phone Number

If you wish to provide positive feedback or to submit a complaint, phone the Thames Water contact number on 0800 0093 988 and speak with a support agent. The phone lines for feedback are open between 9am and 5pm, Monday to Friday. To request a call back, complete and submit the online form found here: https://www.thameswater.co.uk/help-and-advice/customer-commitment/feedback-on-our-service/request-a-call-back. If you are dissatisfied with the outcome of the review of your complaint, you can contact CCWater by calling 0207 931 8502 or by visiting their website: http://ccwater.custhelp.com/app/answers/detail/a_id/417/kw/complain.

Address: Woodford New Rd, Walthamstow, London E17 3PR

Phone Number: 0800 980 8800

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Northumbrian Water	View Info
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